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EPA Service Charter

The EPA has developed a Service Charter outlining its service commitment for South Australian communities.

It provides a framework for defining service delivery standards, the rights of clients and outlines what the EPA does to satisfy customer service needs.

Overall, its objective is to continually improve services to the community.

The Service Charter also highlights a myriad of service standards that include:

providing a 24/7 pollution reporting service
providing a 24/7 environmental emergency response service
responding to incident reports within 3 days
updating relevant information on the website.

Information for...